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Warranty & Registration

Details regarding our residential, commercial and industrial warranty policy.

Warranty for residential use

  • Motor(s) : 10 years
  • Circuits : 10 years
  • Casing : lifetime
  • Labor : 5 years (at an authorized Drainvac dealer or plant). Shipping and travel are at the customer's expense.

Warranty for commercial use

  • Motor(s) : 3 years or 500 hours
    (mandatory inspection and cleaning of the unit and motor(s) after 500 hours at customer’s expense)
  • Circuits : 3 years or 500 hours
  • Casing : lifetime
  • Labor : 1 year or 500 hours (at an authorized Drainvac dealer or plant). Shipping and travel are at the customer's expense.
  • Drainvac accessories : 90 days
  • Regular accessories : 90 days
  • Replacement parts : 90 days
  • * Specific condition : checking and cleaning of the unit and motor(s) after 500 hours are at the customer's expense.
  • See terms and conditions

Warranty for industrial use (industrial vacuum cleaners with induction motors)

  • Motor(s) : 1 year or 3000 hours
    (mandatory inspection and cleaning of the unit and motor(s) after 1000 hours at customer’s expense)
  • Electrical panel : 1 year or 3000 hours
  • Casing : 10 years
  • Labor : 1 year or 3000 hours (at an authorized Drainvac dealer or plant). Shipping and travel are at the customer's expense.
  • Drainvac accessories : 90 days
  • Regular accessories : 90 days
  • Replacement parts : 90 days
  • * Specific condition : checking and cleaning of the unit and motor(s) after 1000 hours are at the customer's expense.
  • See terms and conditions

Registration

Registering your product serves as proof of purchase and provides you with more efficient service. You will find the model number, serial number and date of manufacture on the metal label on the side of the unit.

All fields identified by an asterisk (*) are mandatory.