Labor : 1 year or 3000 hours (at an authorized Drainvac dealer or plant). Shipping and travel are at the customer's expense.
Drainvac accessories : 90 days
Regular accessories : 90 days
Replacement parts : 90 days
* Specific condition : checking and cleaning of the unit and motor(s) after 1000 hours are at the customer's expense.
* Terms and conditions
The warranty covers all defects in manufacturing and materials produced by Drainvac International 2006 Inc. It excludes damage caused by normal wear and tear, improper use, or any modifications to the product. Drainvac cannot be held responsible for any direct, indirect or special damage resulting from use of the product.
Keep all receipts / proof of purchase for your unit. The date on these documents is used to establish the warranty period. If a request for warranty service is made, you must present these proof of purchase documents at an authorized Drainvac retailer. If proof of purchase cannot be produced, the warranty period will be determined by the product’s manufacture date.
The warranty does not apply if the standard maintenance procedures recommended by Drainvac have not been followed or if a repair has been made by an unauthorized Drainvac retailer. Furthermore, the warranty is void: if damage is caused by misuse or inappropriate use of the appliance (refer to the recommendations in the user manual); if damage is caused by vacuuming plaster dust or other similar fine dust; if the unit is damaged by fire after vacuuming ashes or cigarette butts; following a change of owner or location of the original installation; if damage is caused by a flood, by any other natural disaster or electrical overload.
* Conditions common to all types of use (residential, commercial and industrial):
The motor warranty is valid only if the carbon motor brushes wear out in an abnormal or uneven manner (one brush is completely worn while the other is almost new). If the two carbon brushes are both completely worn, this is considered normal wear and tear and the motor is therefore not eligible for repair or replacement under warranty.
Pocket filters, foam filters and cartridge filters must be used for all units that use filters. Improper installation of these filters could allow dust to infiltrate the motor(s) and void the warranty. Moreover, wear of filters is considered normal and is not covered by the warranty.
The warranty does not cover piping, fittings, plugs or improper installation.
Claims may only be made by the original purchaser and apply to the location where the unit was originally installed.
Shipping and travel are at the customer’s expense.
Proper maintenance of the unit is recommended every 500 hours for residential or commercial use and proper maintenance of filters is also recommended as needed.
If your unit is not equipped with an hour meter, here is a sample calculation to estimate the number of hours of operation for your unit: a one-storey house with an area of 1000 ft.2 (100 m2) = 1 hour of operation. Vacuum cleaner is used once a week = 1 hour. 1 hour x 52 weeks = 52 hours/year. 52 hours x 10 years = 520 hours.