Warranty and registration
Details regarding our residential, commercial and industrial warranty policy.
Details regarding our residential, commercial and industrial warranty policy.
Registering your product serves as proof of purchase and provides you with more efficient service. You will find the model number, serial number and date of manufacture on the metal label on the side of the unit.
All fields identified by an asterisk (*) are mandatory.
The warranty covers all defects in manufacturing and materials produced by Drainvac International 2006 Inc. It excludes damage caused by normal wear and tear, improper use, or any modifications to the product. Drainvac cannot be held responsible for any direct, indirect or special damage resulting from use of the product.
Keep all receipts / proof of purchase for your unit. The date on these documents is used to establish the warranty period. If a request for warranty service is made, you must present these proof of purchase documents at an authorized Drainvac retailer. If proof of purchase cannot be produced, the warranty period will be determined by the product’s manufacture date.
The warranty does not apply if the standard maintenance procedures recommended by Drainvac have not been followed or if a repair has been made by an unauthorized Drainvac retailer. Furthermore, the warranty is void: if damage is caused by misuse or inappropriate use of the appliance (refer to the recommendations in the user manual); if damage is caused by vacuuming plaster dust or other similar fine dust; if the unit is damaged by fire after vacuuming ashes or cigarette butts; following a change of owner or location of the original installation; if damage is caused by a flood, by any other natural disaster or electrical overload.
* Conditions common to all types of use (residential, commercial and industrial):